Shipping policy

At Solro Goods, we want getting your order to feel simple and predictable from checkout to doorstep. This Shipping Policy covers where we deliver, how long orders typically take to process and arrive, how tracking works, and what to do if you need a hand with a shipment.

Shipping Area

Solro Goods currently ships to customers within the United States only.

At this time, international shipping is not available.

Free Shipping on All Orders

Every order placed through Solro Goods qualifies for free standard shipping — no minimum purchase amount is required.

Order Processing

Orders are generally processed within 1 to 2 business days.

Business days run Monday through Friday, excluding applicable holidays. Processing time is the time it takes us to prepare your order for shipment, and is separate from the estimated delivery time once your order has shipped.

As soon as your order ships, you will receive an email with your tracking information.

Estimated Delivery Time

After shipment, standard delivery takes approximately 5 days.

Please remember that delivery times are estimates, not guarantees. Carrier disruptions, severe weather, holidays, high shipping volumes, transportation issues, or other circumstances beyond our reasonable control may occasionally affect delivery.

Order Tracking

Once your order ships, tracking details will be sent to the email address provided with your order.

Please allow the shipping carrier some time to activate and update the tracking information after the shipment has been accepted into its network.

If you haven't received your tracking email after the applicable processing period, please check your spam or junk folder before contacting us.

Shipping Address Accuracy

Please review your shipping information carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice a mistake in your shipping address after placing an order, contact us as soon as possible. We'll do our best to help before the order ships, but we cannot guarantee an address change once processing or shipment has begun.

Delivery Delays

While most orders arrive within the estimated timeframe, occasional carrier delays can happen after a package leaves our facility.

If your tracking information shows an unexpected delay, we recommend giving the carrier a reasonable amount of time to post an updated scan or delivery status. If you believe something is wrong with your shipment, please contact our customer support team and we'll help you review the available tracking information.

Packages Marked as Delivered

If tracking shows your package as delivered but you can't find it, please check around the delivery location, with members of your household, and — where relevant — with neighbors, building management, reception areas, or other secure spots where the carrier may have left the package.

You may also want to contact the shipping carrier directly using your tracking information. If you still can't locate your order, please contact Solro Goods and we'll review the situation together.

Lost or Damaged Shipments

If your order appears to have been lost in transit or arrives damaged, please reach out as soon as possible. Include your order number and a description of the issue. For damaged shipments, photos of the item and packaging can help us review the matter more efficiently.

We will look into the circumstances and assist you in line with the applicable order information and our store policies.

Returns and Refunds

If you need to return an eligible product after delivery, please see our Return and Refund Policy for details about our 30-day return window, free returns, prepaid return labels, and the refund process.

Shipping Policy Changes

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier arrangements, operational needs, or applicable requirements. Any updated version will be posted on this page.