Welcome in
Four floors.
One front door.
A home in order, one floor per room. Pick a floor on the directory and ride up; down on the ground floor, email the service desk and it replies within 12 to 24 hours.
See everything in storeStore directory
- Floor 1 Closet & DrawersHangers, dividers and storage boxes
- Floor 2 BathroomCaddies, holders and towel racks
- Floor 3 LaundryHampers, drying racks and clothespins
- Floor 4 CleaningMops, brushes and microfiber cloths
- Ground floor Service deskQuestions, orders and returns, answered within 12 to 24 hours
Ground floor
The service desk is open to everyone
Walk up ahead of an order or once your parcel is home. Email the desk; a staff member replies within 12 to 24 hours, Monday through Friday.
support@solrogoods.comMonday through Friday, 9:00 AM to 5:00 PM Eastern Time
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Advice before you choose
Unsure which size fits your shelf or which model suits the job? Ask, and we point out the right floor.
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Answered within 12 to 24 hours
Email the desk during desk hours, Monday through Friday. Staff answer, no ticket maze.
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Your parcel, followed all the way
Each order leaves here tracked. Misplaced the email? Quote your order number and we dig it up again.
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Trouble? Ring the desk first
Damaged, delayed or simply wrong? Send the desk your order number first of all; together we make it right.
From all four floors
House rules
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Tracked shipping
A tracking number accompanies each parcel; it lands in your mailbox once the parcel leaves our hands.
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Secure checkout
The checkout is fully encrypted; your card number never passes through our hands.
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Returns in plain words
Every step of a return stands written down under Policies, so nothing comes as a surprise.
About the store
A department store with four floors and a desk that answers
Old department stores had a logic the web lost: you knew which floor to head to, and the desk by the door knew the answer. So we rebuilt that, around one job: keeping a home in order. Closet & Drawers, Bathroom, Laundry and Cleaning each have a floor of their own, kept short on purpose.
