Contact information
At Solro Goods, our customer support team is dedicated to making every part of your shopping experience as seamless and stress-free as we can.
Have a question before you buy? Need a hand with an order you've already placed? Looking for a shipping or tracking update, or help with a return or refund? Whatever it is, we're always happy to guide you in the right direction.
How We Can Help
Here's what our team can help with:
- Questions about products or availability;
- Order details and order status;
- Shipping, delivery, and tracking questions;
- Returns, exchanges, and refunds;
- Damaged, defective, or incorrect items;
- Updating order information when possible; and
- General questions about shopping at Solro Goods.
Get in Touch
You can reach our customer support team by email at support@solrogoods.com.
You can also send us a message using the contact form. If your message relates to an existing order, please include your order number so we can help you as efficiently as possible.
Customer Service Hours
Monday to Friday: 9:00 AM to 5:00 PM Eastern Time
Most inquiries are answered within 12 to 24 hours. Messages received outside our customer service hours are reviewed promptly during our next business hours.
Thank you for shopping with Solro Goods. We look forward to helping you.