Privacy policy

Solro Goods ("Solro Goods," "we," "us," or "our") has established this Privacy Policy to explain how personal information is collected, used, shared, and otherwise handled in connection with your visit to our online store, your use of our services, your purchases, or any other communications with us (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy. We ask that you read it carefully so you have a complete picture of how your personal information is treated.

Personal Information We Collect

The kinds of personal information we collect vary based on how you interact with our store and Services. We restrict collection to what is reasonably necessary to process and fulfill orders, provide customer service, operate and secure our Services, meet legal obligations, and support related business operations.

Personal information we may collect includes:

• Contact details, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction details, such as products purchased, order specifics, returns, exchanges, refunds, and transaction history.
• Payment-related information needed to complete purchases. All payments are handled securely by independent third party payment providers, and complete payment card details are generally not stored directly by us.
• Account details, where customer account features are available, including information linked to your account.
• Customer support details, including anything you share when contacting us by email, through our contact form, or via other available support channels.
• Shopping activity, such as products you view, add to your cart, save, or purchase, where needed to provide and enhance the shopping experience.
• Device and usage details, such as your IP address, browser type, device information, network connection, and how you interact with our store, where necessary for functionality, security, fraud prevention, or permitted analytics.
• Marketing preferences, including your choices about promotional communications where applicable.

How We Collect Personal Information

We limit the collection of personal information to what is reasonably necessary to process and fulfill orders, provide customer support, operate and secure our Services, meet legal obligations, and support related business operations. Personal information may be provided directly by you when you place an order, create or use an account, contact customer support, submit a form, sign up for communications, or otherwise engage with our Services.

Cookies and similar technologies may also automatically gather certain information when you browse or interact with our store, where necessary for website functionality, security, fraud prevention, analytics, or where otherwise allowed under applicable law.

Third parties that help us process orders and run our business may also give us information, such as Shopify, payment processors, fulfillment and shipping providers, analytics providers, and other service providers.

How We Use Personal Information

We use personal information strictly for legitimate business purposes connected with processing orders, providing the Services, supporting customers, maintaining security, and complying with applicable law, including to:

• Process, fulfill, and manage orders;
• Securely handle payments, returns, exchanges, and refunds;
• Provide shipping, delivery, and order tracking information;
• Communicate with you about your purchases, account, inquiries, or requests;
• Deliver customer service and support;
• Maintain and improve our store, products, and Services;
• Provide and enhance your shopping experience;
• Send marketing or promotional communications only where permitted by applicable law and in line with your preferences or consent;
• Measure and understand the effectiveness of our Services where permitted by applicable law;
• Detect, investigate, and help prevent fraudulent, malicious, or unlawful activity;
• Protect our customers, business, website, and legal rights;
• Comply with applicable legal, tax, accounting, regulatory, and contractual obligations; and
• Establish, exercise, or defend legal claims.

Solro Goods does not sell customer personal information.

Cookies and Similar Technologies

To keep the website running, remember your preferences, understand how visitors use the store, improve functionality, measure performance, and help prevent fraud, our store and the services supporting it may use cookies, pixels, and similar technologies. Non-essential cookies used for marketing or advertising purposes remain subject to applicable consent requirements.

While some cookies are necessary for the store to function properly, others may support analytics or personalization. Where cookies or similar technologies serve advertising or marketing purposes, we will obtain consent where required by applicable law.

Privacy controls offered on our website, or your browser settings, may let you manage certain privacy and cookie preferences. Be aware that blocking certain cookies may affect the functionality or availability of some features of the Services.

How We Disclose Personal Information

Personal information is disclosed only when reasonably necessary to process orders, operate Solro Goods, provide the Services, protect our customers and business, or comply with applicable law. Recipients may include:

• Shopify and related providers that power and support our online store;
• Payment processors and financial service providers involved in securely processing transactions;
• Shipping, logistics, fulfillment, and delivery providers;
• Technology, hosting, security, fraud prevention, and customer support providers;
• Analytics providers where necessary and permitted by applicable law;
• Marketing or advertising providers only where you have given any consent required by applicable law. Without your consent, we do not share your personal information with third parties for their own marketing purposes;
• Professional advisers, such as accountants, auditors, insurers, and legal advisers;
• Government agencies, regulators, courts, law enforcement, or other parties where disclosure is required or permitted by law; and
• Parties involved in a potential or completed business transaction, such as a merger, financing, acquisition, reorganization, or sale of business assets, subject to applicable privacy requirements.

Disclosure may also happen when you ask or direct us to share information, or when needed to protect our rights, our customers, or others.

Customer personal information is never sold to third parties.

Shopify

Shopify provides the hosting and platform that power our store. In delivering its platform and related services to us, Shopify processes personal information in connection with website hosting and the running of our online store. 

Shopify's own privacy practices also govern how it handles certain personal information, since Shopify may process information about your interactions with Shopify-powered stores. You can find more details in Shopify's Privacy Policy.

Secure Payment Processing

All payments made through Solro Goods are processed by secure third party payment processors. These providers apply security measures designed to safeguard payment information during transaction processing.

Solro Goods generally does not store complete credit or debit card details directly. Instead, the applicable payment processor manages payment information in accordance with its security practices, terms, and applicable legal obligations.

Third Party Websites and Services

Our Services may contain links to websites, platforms, or services operated by third parties. When you follow such a link, your interactions with that third party's services are governed by its own privacy and security practices.

We encourage you to review the privacy policies of third party websites and services before giving them your personal information. For third party websites or services we do not control, we accept no responsibility for their privacy practices, security, accuracy, or content.

Advertising and Analytics

To understand how customers interact with our store and to improve the performance and shopping experience of our Services, we may use analytics services. Without the customer's consent, customer personal information is not shared with third parties for their own marketing or advertising purposes. Where advertising or marketing technologies are used, we will obtain consent where required by applicable law.

Some analytics or advertising activities may involve the collection or sharing of information through cookies or similar technologies, depending on the technologies used on our store and applicable law. Where required, customers will be given choices about these uses of personal information.

Data Retention

Personal information is kept only for as long as reasonably necessary to process and support your orders, provide the Services, maintain required business and transaction records, comply with legal and regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods for specific information may differ depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Security

We apply reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment transactions are handled through secure payment processing providers designed to safeguard transaction information.

That said, complete security can never be guaranteed for any website, electronic transmission, or storage system.

Please avoid sending sensitive or confidential information through unsecured communication methods unless necessary.

Children's Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has inappropriately shared personal information with us, please contact us using the details below so we can review the matter and take appropriate action.

Your Privacy Rights

Depending on where you live, and subject to applicable law, certain rights regarding your personal information may apply to you. These may include the right to request access to, correction of, or deletion of certain personal information, as well as the right to receive a copy of certain information or to opt out of certain processing activities.

Certain U.S. state privacy laws may give eligible residents additional rights concerning particular uses or disclosures of personal information, including rights related to targeted advertising or the sale or sharing of personal information as defined under applicable law. Solro Goods does not sell customer personal information.

You may exercise applicable privacy rights using the privacy controls available on our website, where offered, or the contact details below.

We may need to verify your identity before handling certain privacy requests. Where permitted by applicable law, an authorized agent may submit a request on your behalf.

You will not be subject to unlawful discrimination for exercising an applicable privacy right.

Marketing Communications

Without the customer's consent, Solro Goods does not share customer personal information with third parties for their own marketing purposes.

Every promotional email we send includes an unsubscribe option you can use at any time. Even after opting out of promotional communications, you may still receive non-promotional messages necessary to service your account, fulfill your orders, respond to your requests, or otherwise manage our relationship with you.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes to our practices, technologies, Services, or legal and regulatory requirements.

Updates will be posted on this page, and the effective date may be adjusted accordingly. We recommend checking this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please reach out to Solro Goods.

Email: support@solrogoods.com
Contact Form: Visit our Contact page.
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Expected response time: 12 to 24 hours