Refund policy

Return & Refund Policy

At Solro Goods, your satisfaction comes first. If a product isn't quite right for you, sending it back is an easy, guided process — everything you need to know is explained below.

Return Window: 30 Days

You have 30 days from the date your order arrives to request a return.

An item qualifies when it meets every one of these conditions:

Has not been worn
Has not been washed
Is in its original packaging
Still has all original tags attached, where applicable

Kindly note that items with signs of wear, washing, alterations, damage that occurred after delivery, or any other condition preventing them from being resold as new may not be eligible for a refund.

Free Returns

Every approved return ships back at no cost to you. Once your request is accepted, we'll send you a prepaid shipping label together with return instructions.

To prevent processing delays, please use the prepaid label we provide and follow the instructions shared by our support team.

Initiating a Return

To start a return, email support@solrogoods.com, or send a request via our Contact page.

Include your order details and specify which items you'd like to return — this helps our team respond more quickly.

Our support team is available on weekdays, Monday through Friday, from 9:00 AM to 5:00 PM ET. Most messages receive a reply within 12 to 24 hours.

Return Destination

Please send returns only to an address that Solro Goods has provided or confirmed during the return process. Once your return is authorized, you'll receive the correct return address along with a prepaid label.

How Refunds Work

When your return reaches our warehouse, it will be inspected to verify that it meets the eligibility requirements listed above.

Refunds for approved items are typically completed within approximately 5 to 7 business days after we receive the return at our warehouse, and are issued to your original payment method.

Please be aware that your bank, card issuer, or payment provider may take additional time to make the funds available after we've released the refund. Those timelines are managed by the provider and are outside our control.

Exchanges

You can request an exchange by contacting our support team within the 30-day window. Depending on the item and current stock levels, we'll guide you through what happens next.

Please keep in mind that exchange availability depends on inventory and cannot be guaranteed.

Damaged, Defective, or Incorrect Deliveries

We recommend checking your order as soon as it arrives. If an item is damaged or defective on arrival, or you receive something different from what you ordered, let us know as soon as possible so we can look into it and work out an appropriate solution.

When contacting us, provide your order information and describe the problem. We may ask for photos or other reasonably necessary details to help with the assessment.

Cancellations & Modifications

If you'd like to cancel or change an order, please reach out to us right away. Once processing has started, changes or cancellations can no longer be guaranteed. Orders that are already processed or shipped can instead be returned after delivery, subject to the eligibility terms in this policy.

Refunds on Shipping Costs

Because Solro Goods offers free shipping on all orders within its United States market, there is no outbound shipping fee to refund for orders placed under this offer.