FAQ

Which floor has what?

Floor 1 is Closet & Drawers, Floor 2 Bathroom, Floor 3 Laundry and Floor 4 Cleaning. The directory on the homepage takes you straight up.
Does it suit the space I have?

Each product page gives the exact size. Take a tape measure to the closet, shelf or sink first; still in doubt, mail the desk your numbers and we check them with you.
Which materials, and how many pieces arrive?

Materials are listed on the product page next to the box contents, piece by piece, so a hanger set says how many hangers you get. Missing a detail? Ask the desk before ordering.
Has my order left yet?

Once the parcel is moving, a tracking link drops into your mailbox. The shipping policy says how long delivery takes to each destination.
Sending an item back: how does that work?

Our refund policy lays down what can come back and how. Email the service desk first and we confirm the return address.
The box turned up with damage.

Photograph both the item and its box, then mail the pictures to the service desk together with your order number. The refund policy then decides between replacing the item and refunding it.
Wrong address on the order. Can it still be changed?

Mail the desk at once. While your parcel is still in the building, we update the address.
How soon does the desk reply?

Within 12 to 24 hours, Monday through Friday. Mail sent on a Saturday or Sunday is answered on Monday.
Which ways to pay are on offer?

The checkout page lists the payment methods offered for your region. Every one of them goes through the encrypted checkout.

Ground floor

The service desk is open to everyone

Walk up ahead of an order or once your parcel is home. Email the desk or ring +1 (213) 348-7022; a staff member replies within 12 to 24 hours, Monday through Friday.

support@solrogoods.com+1 (213) 348-7022

Monday through Friday, 9:00 AM to 5:00 PM Eastern Time

Ring the service deskBrowse the Q&AReturns, in writing

  • Advice before you choose

    Unsure which size fits your shelf or which model suits the job? Ask, and we point out the right floor.

  • Answered within 12 to 24 hours

    Email the desk or ring +1 (213) 348-7022 during desk hours, Monday through Friday. Staff answer, no ticket maze.

  • Your parcel, followed all the way

    Each order leaves here tracked. Misplaced the email? Quote your order number and we dig it up again.

  • Trouble? Ring the desk first

    Damaged, delayed or simply wrong? Send the desk your order number first of all; together we make it right.